SoftwareSupport &Maintenance

Response time depends on the severity of the issue. Critical outages that take down your application get immediate attention, typically within hours. Major bugs that impact users are addressed within a business day. We classify every issue by business impact so the most urgent problems always get priority, and you always know what to expect.

We follow a structured onboarding process: Week 1 is discovery (access, stakeholder interviews, application walkthrough). Week 2 is assessment (architecture review, security audit, performance baseline). Week 3 is monitoring setup (APM, alerting, dashboards). Week 4 is runbooks and handoff (operational procedures, communication channels, escalation paths). By day 30, we're fully operational with comprehensive documentation and monitoring in place.

Yes, this is one of our most common engagements. We regularly take over applications built by other agencies, freelancers, or internal teams. Our onboarding process is specifically designed for this: we perform a thorough code and architecture review, document everything, set up monitoring, and create operational runbooks so we can support the application confidently regardless of who built it.

Our monitoring runs 24×7 and will catch critical issues automatically, often before users notice them. For urgent issues that arise outside business hours, our on-call team is alerted immediately and begins investigation. The exact coverage and response commitments are defined in your service agreement so there are no surprises when it matters most.

We provide monthly health reports and regular check-ins so you always have visibility into what we're doing and the value being delivered. If something isn't working, we want to know immediately so we can course-correct. Our goal is a long-term partnership built on transparency and results, not lock-in. We'll always prioritize doing the right thing for your business.

We integrate with your team rather than replacing them. Typically, our support team handles ongoing maintenance, monitoring, and incident response so your developers can focus on building new features. We communicate via your preferred channels (Slack, Teams, email), follow your existing processes where they make sense, and provide clear documentation so knowledge is never siloed.

We support modern web frameworks (React, Angular, Vue, Next.js, Nuxt), backend stacks (Node.js, .NET, Java, Python, Ruby, PHP), mobile platforms (iOS, Android, React Native, Flutter), and cloud infrastructure (AWS, Azure, Google Cloud). We also support legacy systems built on older technologies and can help modernize them incrementally over time.

Traditional MSPs focus on infrastructure uptime and ticket throughput. We focus on your application as a product: its performance, security, user experience, and business value. You get senior engineers who understand your codebase, proactive monitoring tied to business metrics, and continuous improvements that make your software better over time, not just keep the lights on.