Cloud & DevOps

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Expert cloud operations support for AWS, Azure, and Google Cloud. 24×7 monitoring, reliability engineering, cost optimization, and infrastructure management that keeps your applications running smoothly.

Cloud infrastructure that scales, performs, and stays within budget.

Cloud and DevOps support means managing your infrastructure, deployments, monitoring, and incident response so your applications stay reliable, secure, and cost-effective. Whether you're on AWS, Azure, Google Cloud, or multi-cloud, we provide expert operations support that lets your team focus on building products, not babysitting servers.

From 24×7 monitoring and alerting to cost optimization and disaster recovery, we handle the operational heavy lifting so your cloud infrastructure just works.

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Cloud & DevOps Support

Comprehensive cloud operations

Expert management of your cloud infrastructure, deployment pipelines, monitoring systems, and incident response to ensure reliability, security, and optimal performance.

1
24×7 Monitoring & Alerting

Application Performance Monitoring (APM), infrastructure metrics, log aggregation, and intelligent alerting that catches issues before they impact users.

2
Reliability & Scaling

Auto-scaling configuration, load balancing, circuit breakers, error budgets, and SLI/SLO tracking to maintain target uptime and performance.

3
Cost Optimization & Right-Sizing

Continuous analysis of cloud spend, resource right-sizing, reserved instance planning, and waste elimination to balance performance with budget.

4
Backup, Disaster Recovery & IaC

Automated backups, disaster recovery planning, infrastructure as code (Terraform, CloudFormation), and version-controlled infrastructure changes.

5
CI/CD Pipeline Management

Build and deployment automation, testing integration, rollback procedures, and deployment strategies (blue-green, canary, rolling updates).

Cloud platforms & technologies

We provide expert support across all major cloud platforms, with deep expertise in infrastructure services, container orchestration, serverless architectures, and modern DevOps tooling.

Amazon Web Services (AWS)

  • EC2, ECS, EKS (Kubernetes)
  • Lambda, API Gateway, Step Functions
  • RDS, DynamoDB, ElastiCache, S3
  • CloudFront, Route 53, ALB/NLB
  • CloudWatch, X-Ray, CloudTrail
  • VPC, IAM, Secrets Manager, KMS
AWS cloud and DevOps support

Microsoft Azure

  • Azure VMs, App Service, Container Apps
  • AKS (Azure Kubernetes Service)
  • Azure Functions, Logic Apps
  • SQL Database, Cosmos DB, Blob Storage
  • Azure Monitor, Application Insights
  • Azure DevOps, Pipelines
Microsoft Azure operations support

Google Cloud Platform (GCP)

  • Compute Engine, GKE (Kubernetes)
  • Cloud Functions, Cloud Run
  • Cloud SQL, Firestore, Cloud Storage
  • Cloud Load Balancing, Cloud CDN
  • Cloud Monitoring, Cloud Logging
  • Cloud Build, Artifact Registry
Google Cloud Platform reliability support

DevOps & Infrastructure Tools

  • Docker, Kubernetes, Helm
  • Terraform, Pulumi, CloudFormation
  • GitHub Actions, GitLab CI, Jenkins, CircleCI
  • DataDog, New Relic, Prometheus, Grafana
  • Sentry, LogRocket, CloudWatch Logs
  • Ansible, Chef, Puppet (for legacy systems)
DevOps platforms and tooling

SLIs, SLOs & error budgets

We implement Site Reliability Engineering (SRE) practices to balance reliability with development velocity. Service Level Indicators (SLIs) measure system behavior, Service Level Objectives (SLOs) define target reliability, and error budgets govern how much unreliability is acceptable.

  • Availability SLIs: Uptime, successful request percentage
  • Performance SLIs: Latency percentiles (P50, P95, P99)
  • Quality SLIs: Error rates, correctness metrics
  • Error Budgets: Calculated from SLOs to inform deployment decisions

When error budgets are healthy, we deploy faster. When they're exhausted, we focus on stability and reliability improvements.

Cost optimization strategies

Cloud costs can spiral out of control without proper governance. We continuously analyze and optimize your cloud spend:

  • Resource Right-Sizing: Match instance types to actual workload requirements
  • Reserved Capacity: Reserved instances and savings plans for predictable workloads
  • Auto-Scaling: Scale down during low-traffic periods, scale up during peaks
  • Spot/Preemptible Instances: Use discounted compute for fault-tolerant workloads
  • Storage Lifecycle: Move infrequently accessed data to cheaper storage tiers
  • Waste Elimination: Remove unused resources, orphaned volumes, idle load balancers

Disaster recovery & business continuity

Backup & restore procedures

Automated daily backups of databases, application state, and critical configurations. Regular restore testing ensures backups actually work when you need them.

Multi-region redundancy

For critical applications, we architect multi-region deployments with automatic failover to ensure service continuity even if an entire region goes down.

Infrastructure as Code (IaC)

All infrastructure is defined in version-controlled code (Terraform, CloudFormation), enabling rapid disaster recovery by recreating environments from scratch in minutes.

Runbooks & incident procedures

Documented procedures for common incidents, complete with runbooks that guide on-call engineers through diagnosis and resolution steps.

Why choose Singlemind for cloud & DevOps support

Full-stack cloud expertise

We're not just infrastructure specialists—we understand how applications, data, and infrastructure work together. Our application development background means we optimize for the whole system, not just infrastructure metrics.

Proactive, not reactive

Our 24×7 monitoring catches issues before they become outages. We use predictive analytics and anomaly detection to identify problems early and fix them during maintenance windows, not during incidents.

Security handoff to compliance experts

While we handle infrastructure security (IAM, network security, encryption), we coordinate seamlessly with security and compliance specialists for audits, pen tests, and regulatory requirements.

Transparent reporting

Monthly reports include uptime metrics, cost analysis, security posture, and recommendations for improvements. You always know what's happening with your infrastructure.

Frequently asked questions

Common questions about cloud and DevOps support services.

Cloud and DevOps support fills the gap between shipping features and keeping infrastructure healthy. Internal teams are often stretched thin; we provide dedicated capacity for monitoring, incident response, cost optimization, and deployment pipelines so your developers can focus on product work while we own reliability, performance, and cloud spend.

Yes. Many clients run a mix of AWS, Azure, Google Cloud, and on-premises infrastructure. We normalize monitoring, alerting, and deployment practices across providers, help you avoid accidental vendor lock-in, and design cloud architectures that match your size, risk profile, and regulatory requirements rather than chasing the latest buzzwords.

We use Site Reliability Engineering (SRE) practices for Cloud & DevOps support: define SLIs and SLOs, set error budgets, and let those guide decisions. When error budgets are healthy we can ship faster; when they are exhausted we prioritize hardening and performance. In parallel we continuously analyze cloud bills to right-size resources, tune auto-scaling, and eliminate waste so you are not overpaying for uptime.

Yes. A growing portion of our DevOps work involves data and machine learning workloads: model-serving infrastructure, feature stores, streaming pipelines, GPU or accelerator capacity, and experiment environments. We monitor model endpoints, data pipeline health, and resource usage so the ML layer is treated as a first-class production system, not a fragile experiment.

You get shared dashboards for metrics and alerts plus a visible work board (Kanban-style) that shows what is in intake, in progress, and shipped. That combination gives you line of sight into both the state of your cloud infrastructure and what we are actively working on, instead of a black-box ticket system.

We typically integrate into your existing workflows—Git, CI/CD, incident channels, and change processes—rather than forcing you into our toolset. Your developers stay in control of product direction; we provide the Cloud & DevOps support backbone that keeps deployments safe, environments healthy, and infrastructure aligned with your roadmap.

DevOps is a way of working that brings development and operations together so software can be delivered quickly and reliably. In cloud operations support, DevOps practices include automated infrastructure (IaC), continuous integration and delivery (CI/CD), monitoring and alerting, and fast feedback loops—so changes can be shipped frequently without sacrificing stability or security.

Service Level Indicators (SLIs) are the metrics that describe your service’s behavior (like uptime or latency). Service Level Objectives (SLOs) are the targets you want those metrics to meet, and error budgets represent how much unreliability you are willing to tolerate over a period of time. In Cloud & DevOps support, we use SLIs, SLOs, and error budgets to decide when to prioritize reliability work over new features and to keep availability aligned with your business goals.

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