Mobile apps live in a moving target environment: iOS and Android versions, devices, store policies, and SDKs change constantly. Without structured mobile app maintenance, you eventually face broken flows, crashes, and app store rejections that hurt ratings and revenue. Ongoing support keeps your app compatible, performant, and compliant as the ecosystem evolves.

We begin testing against iOS and Android betas early, maintain a device and OS coverage matrix, and track platform deprecations. That lets us schedule compatibility updates before major OS launches and ensure your mobile app behaves correctly across a wide range of devices—from flagship phones to older hardware—rather than scrambling after users report issues.

We treat store rejections as incidents with root-cause analysis. Our team interprets the rejection reason, identifies whether it is a policy, privacy, technical, or metadata issue, implements the required changes, and manages the resubmission process. For recurring problems, we adjust architecture or data practices so compliance is built into your mobile app support process, not bolted on at the end.

Yes. Effective mobile app support almost always includes backend and cloud maintenance. We manage APIs, authentication flows, data pipelines, and infrastructure used by your iOS, Android, React Native, or Flutter apps, so we can fix problems at the source instead of only patching the client.

We instrument your mobile apps with crash and performance analytics (such as Firebase Crashlytics, Sentry, or Bugsnag), then proactively target the highest-impact crashes and ANRs first. We set explicit targets—like 99.5%+ crash-free sessions and acceptable launch times—and use staged rollouts and feature flags so fixes and new features are introduced safely and rolled back quickly if something regresses.

Yes. Our mobile app support onboarding focuses on build pipelines, signing and provisioning, store listings, crash analytics, and backend dependencies. We stabilize the current version, surface and mitigate hidden risks, and then start improving performance, UX, and release cadence so users feel the app is actively cared for rather than slowly decaying.

Mobile app maintenance is the ongoing work of keeping your iOS and Android apps compatible with new OS versions, devices, and app store policies while maintaining performance and stability. Unlike web apps, mobile apps must pass store reviews, handle device fragmentation, and manage native SDKs—so a disciplined maintenance plan is essential to avoid crashes, rejections, and poor ratings.

Crash-free rate is the percentage of app sessions that do not crash; ANR (Application Not Responding) is a type of Android error that occurs when the app freezes. Together they are key indicators of mobile app health. High crash-free rates and low ANR incidence lead to better user reviews, higher retention, and fewer support tickets—making them critical metrics in our mobile app maintenance and support work.